Sales-Customer Service Programs

For more information, or for available dates, please call Mike at 1-888-364-5323 or send him an email mike@youcanlead.com

Please note that we teach a variety of subjects concerning Leadership. Following is a sampling of leadership training programs. All sessions are customized according to desired theme and time allotment.

Leader-shift
Empowering workers…re-defining leadership

1. Redefine leadership as state of mind; not just a position
2. Empower staff to solve customer’s problems
3. Fun team building sessions

Personal Productivity
Creativity and the art of getting things done

1. Establish system for consultative problem solving
2. Solve pre-defined corporate customer service issue in group process setting
3. Devise system for professional and personal productivity

Strategic Thinking
Building purpose…defining values

1. Identify and clarify organizational and personal values
2. Clarify corporate vision, goals
3. Stay in lock-step with corporate goals by aligning them with personal values

Teamwork
Have fun…get more done

1. Identify teamwork barriers
2. Understand needs and skills necessary for effective team-based selling
3. Bond with fellow team members

Team Communication
Strategies for understanding

1. Enhance communication between company and customer
2. Overcome communication barriers and increase sales
3. Improve critical interface between sales and customer service

Resiliency
Building the ability to bounce back

1. Develop ‘bounce-back’ strategies following adversity
2. Shorten ‘bounce-back’ time with common memories and sharper tools
3. Learn how to remain motivated during difficult times; attitude boosts

Train the Trainer
Training skills vs. teaching information

1. Arm sales managers with effective training methods
2. Improve specific sales and customer service skills